Diamond Suites by Reykjavik Keflavik Airport

Beutiful location, close by the shore. 5 minutes from the airport The staff did everything to accomodate my needs.

Beautiful suites, close to airport, spa attached

I had booked a luxery suite at Keflavik Hotel, to pamper myself. Shortly after i arrived, I found out, the in room jacuzzi was broken. I called the reception, and a lady came up and confirmed, that she was not able to control the control panel either. She said she would contact service staff. The service guy came around 7.30. He walked in to my room with dirty outdoor footwear. He informed me, that there were water in the control panel and he would try to figure out, what he could do about it. At 9.45 PM i still have not heard anything and i contacted the reception again to check on the status. A man informed me, that they had technical problems and the jacuzzi would not be up and running and that the balcony jacuzzi was still cold, and then he hung up on me. He soon after called back and informed me, that i could as a compensation go to the bar for drinks, and that the public jacuzzi on the balcony now was warm, so that I could use it. I informed him, that I was not interested in neither. My purpose of my retreat was not to get drunk in a public bar og to sit in a public jacuzzi. I needed privacy. I had now spend my whole first night in your luxury suite, trying to get help with technical problems and i went to bed in a bad and sad mood. For breakfast I have booked scrambled eggs with vegetable, coffee, a selection of cheese, fruit and cake. It came as planned between 8.30-9.00 AM. The person that brought me the breakfast had such a bad, that i had to open the window after he left. I realised, that there were no plate, cutlery or bred to go with the food, so i had to call the reception again, so that they could bring me the items. This room is a 1000 euro per night room in a 5 star hotel, but the service was a 2 star hotel worthy. When i checked out i asked the management to contact me. They did not do that. I wrote them an email to express my disappointment. They have not answered that mail either. Do never book a room at this hotel.